Privacy Policy

This Privacy Policy outlines how Aussie Play Casino ("the Casino," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website and services. By using Aussie Play Casino, you acknowledge and consent to the practices described herein. This policy is intended to comply with applicable privacy laws in Australia and is effective as of the date indicated below.

1. Information We Collect

We collect personal and non-personal information from users to provide and improve our services. The types of information we may collect include:

• Personal Information: This includes, but is not limited to, your full name, date of birth, residential address, email address, telephone number, payment details, and identification documents required for verification purposes.
• Account Information: Usernames, passwords, account activity, transaction history, and other information related to your use of our services.
• Technical Information: IP address, browser type, operating system, device information, and cookies or similar technologies that track your interaction with the website.
• Correspondence: Any information provided in communications with our support team, including emails, chat logs, and phone calls.

2. Use of Information

We use the information collected for the following purposes:

• To create, manage, and maintain your account on the Aussie Play Casino website.
• To verify your identity and eligibility to use our services in accordance with legal and regulatory requirements.
• To process financial transactions, including deposits and withdrawals, and to prevent fraudulent activities.
• To facilitate customer support and respond to your inquiries or requests.
• To comply with legal obligations, such as anti-money laundering and responsible gambling regulations.
• To improve our website, services, and user experience by analysing site usage and trends.
• To send you information about updates, security alerts, and changes to relevant policies, where applicable.

3. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• To payment service providers, financial institutions, and other entities involved in transaction processing.
• To identity verification and anti-fraud agencies to fulfil our legal and regulatory obligations.
• To service providers who process data on our behalf, such as IT support, analytics, and customer service partners, always subject to appropriate confidentiality agreements.
• To legal authorities or regulators where required by law, court order, or to protect the rights and safety of Aussie Play Casino, our users, or third parties.
• In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes the use of encryption technologies, firewalls, secure servers, and regular security assessments. While we strive to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. When your information is no longer required, it will be securely deleted or anonymised in accordance with our data retention policies.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and assist in marketing efforts. Cookies are small files stored on your device that allow us to recognise your preferences and tailor our services accordingly. You may adjust your browser settings to refuse cookies; however, this may affect the functionality and performance of the website.

7. Your Rights

You have the right to access, correct, or update your personal information held by us. You may also request the deletion or restriction of your data, subject to certain legal and regulatory exceptions. To exercise your rights or make inquiries about your personal information, please contact our support team using the contact details provided on the website. We will respond to your requests in accordance with applicable privacy laws and within reasonable timeframes.

8. Age Restrictions

Aussie Play Casino is intended only for individuals who are at least 18 years of age or the legal age of gambling in their jurisdiction, whichever is higher. We do not knowingly collect or process personal information from individuals under the legal age. If we become aware that we have inadvertently collected such information, it will be promptly deleted from our records.

9. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed of our privacy practices.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via the contact form or support email address provided on the Aussie Play Casino website. Our team will address your inquiry in accordance with applicable laws and our internal procedures.

Effective Date: 1 June 2024